Terms of Service

Agreement

These Terms govern your use of Movelume. By accessing or using an available Movelume feature, you agree to these Terms and the Privacy Policy. If you use Movelume for an organisation, you represent that you have authority to act for it. If you do not agree, do not use the service.

Eligibility and accounts

You must be legally capable of entering this agreement. If applicable law requires a parent, guardian, or authorised representative, that person must review and accept these Terms for the account.

Provide accurate account information, protect your credentials, and promptly report suspected unauthorised access. You are responsible for activity performed through your account unless applicable law provides otherwise. Do not share an account in a way that bypasses plan limits, access controls, or safety restrictions.

The service

Movelume is a visual creation workspace for supported image and video generation models. Available features may let you prepare prompts and media, see the credit cost before submitting, follow a generation's progress, review results, and recover eligible credits after a verified failure.

Available models, workflows, settings, prices, waiting times, retention periods, and capacity may change. The options and price shown to you immediately before submission apply to that generation. Content that mentions a model or workflow does not guarantee that it is currently available in your account.

AI outputs and review

Generative outputs may be inaccurate, inconsistent, incomplete, offensive, similar to existing material, or unsuitable for your intended use. Review faces, hands, text, logos, product details, factual scenes, and identity-sensitive content carefully.

Movelume does not guarantee uniqueness, copyright protection, factual accuracy, legal compliance, commercial suitability, or fitness for a regulated or high-stakes purpose. You are responsible for reviewing an output before publishing, selling, relying on, or presenting it as evidence.

Your content

You keep the rights you lawfully hold in prompts, uploads, and other content you provide. You grant Movelume and the service providers that help us operate Movelume a limited, non-exclusive licence to host, copy, transform, check, transmit, and display that content only as needed to provide, secure, support, and comply with the service.

This licence does not allow us to use your prompts, uploads, or results in Movelume marketing or public showcases without your separate express permission. It also does not transfer ownership of your content to Movelume.

You represent that you have the rights, permissions, and lawful basis needed to submit the content and request the intended transformation. Do not upload confidential, personal, biometric, copyrighted, trademarked, or client material unless you are authorised to process it in this way.

Rights in generated output may depend on applicable law, your input, the model, and any terms that apply to the model service. Movelume does not transfer rights that it or a service provider does not possess and does not promise that an output is exclusive.

Acceptable use

You may not use Movelume to:

• create, request, store, or distribute illegal content;
• sexualise, exploit, groom, or endanger a minor;
• create non-consensual intimate content or misuse a private person's image;
• impersonate, defraud, harass, threaten, blackmail, or deceive another person;
• infringe intellectual-property, privacy, publicity, confidentiality, or contractual rights;
• create malware, facilitate abuse, bypass security, probe other accounts, or overload the service;
• evade moderation, plan, credit, rate, geographic, or model restrictions;
• present generated media as authentic evidence where that would be misleading or harmful; or
• use output for decisions requiring qualified medical, legal, financial, employment, insurance, safety, or other professional judgment without appropriate human review.

We may block a request, preserve limited safety information, restrict an account, or report material when reasonably necessary or legally required. Safety systems can make mistakes, and passing a safety check does not make otherwise unlawful use permissible.

Credits, prices, and generations

Movelume credits are a limited right to use eligible features. They are not money, cryptocurrency, stored value, or a guarantee that a model will always be available.

Before you submit a generation, Movelume shows the credit cost for the selected options. That price may expire if you wait or change the request. If it does, refresh the price before submitting. A page reload should not create a second generation by itself. When a generation ends in an eligible verified failure, the credits charged for it may be restored once. If Movelume cannot determine whether an external model accepted the request, you may need to wait while we confirm the outcome before resubmitting or receiving restored credits.

Credit expiry, subscription refresh, pack validity, retention, and plan access follow the terms shown when the credits or paid service are granted or purchased. Unless required by law or expressly stated, expired promotional or granted credits cannot be redeemed for cash.

Paid services

Plans and credit packs can be purchased only when checkout is available and shown to you. The checkout confirmation determines the product, price, currency, taxes, credits, billing schedule, and access you purchase. The payment service may also apply its own buyer and privacy terms to payment processing, invoices, refunds, fraud checks, and chargebacks.

Subscriptions renew until cancelled. Cancelling stops future renewals while keeping access through the paid term. Credits included with an annual subscription continue in their normal 30-day windows.

Your first monthly or annual subscription purchase has a 7-day voluntary refund request window if you have not used credits or paid-only benefits from that purchase. A one-time credit pack has a 7-day request window if none of its credits have been used. An accidental subscription renewal has a 72-hour request window if you have not used credits or paid-only benefits from the new paid period. An eligible voluntary refund may deduct actual processing fees that are not returned to us, up to 6%, only where permitted and disclosed before purchase. Statutory remedies and refunds for our billing or delivery errors are separate. The Refund Policy explains eligibility, exceptions, and how a refund affects access.

Retention and deletion

Inputs and results are available only for a limited time. Uploaded source images are available for use in a generation for up to 24 hours after upload. Generated results remain available for 30 days for Free, pack-only, and Starter use, 90 days for Core, and 365 days for Max.

When content expires, you may no longer be able to view or download it. Expiry and deletion are separate steps, so removal from storage may take additional time. Download any result you want to keep before the expiry date shown in Movelume. See the Privacy Policy for more information about retained account, purchase, support, security, and legal records.

Movelume materials

The Movelume name, interface, code, documentation, visual system, and other materials supplied by the service remain owned by their respective rights holders. These Terms do not grant you a right to copy the product, bypass technical controls, resell access, or use Movelume branding as if you were affiliated with or endorsed by Movelume.

Suspension, account closure, and cancellation

We may limit, suspend, or terminate access when reasonably necessary to address a Terms violation, legal request, security incident, fraud, non-payment, abuse, or material risk to users or the service. Where appropriate and lawful, we will explain the reason and any available recovery path.

You may stop using the service. To request account closure or a copy or deletion of eligible personal information, contact support@movelume.com or use the Support page. Closing an account does not erase records that must be kept for security, payment, tax, dispute, or legal purposes. Subscription cancellation and refund requests follow the Refund Policy.

Availability and changes

Movelume may be interrupted by maintenance, model-service changes, safety-check outages, capacity limits, or events outside our reasonable control. We do not promise uninterrupted availability, a specific generation time, or continued access to a particular model. If a required safety check or current price is unavailable, you may be unable to submit the generation until it becomes available again.

We may modify Movelume and these Terms. Material changes will be identified by an updated date and, when required, an additional notice or renewed consent. Changes to the current catalog do not extend the expiry date or change the model, settings, price, or credit amount already recorded for a completed submission.

Disclaimers and liability

To the extent permitted by law, Movelume is provided on an “as available” basis without implied promises beyond the express terms stated here. Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded.

Support

For a product, privacy, safety, account, generation, credit, or billing question, email support@movelume.com or use the Support page. We aim to acknowledge support requests within two business days.